On Day 93 of Campaign Smile I had the opportunity to take time out of my day to take my wife to lunch at a local steakhouse. Though it was a necessary stop for the campaign because the people there really needed it, it still was not fruitful, yielding limited immediate results…
1. The hostess was very courteous and efficient but her smile was small. The waitress did not have a smile, odd for someone working for tips. The manager, likewise, was milling about doing all required tasks in a very mechanical fashion without joy or enthusiasm. My best guess as to the lack of smiles is that it was a thin lunch crowd and, perhaps, they get a lot more traffic and, therefore, money in the evening.
2. When we were standing at the salad bar an older woman with her plate full stepped behind us to get to the dressing. After my wife had finished I let the woman step in front of me. She put a little dressing on the salad and a little more on the tuna salad before confiding to me that the tuna salad was ‘a little dry’ with a small smile. Two more women met my smile with a frown.
3. I stopped this afternoon at a convenience store to get something to drink and passed a mother with her small boy on my way in. The boy stopped to stare wide-eyed at me while I walked by him. The clerk at the register gave me a tired smile and asked how I was doing. On the way out I walked by a woman escorting several small children. She had a quiet smile for me like she was trying to hide it from her entourage. Perhaps they were in trouble and she did not want to break from her “tough” approach.